Help Center
You Asked, We Answered
Do you accept refunds or exchanges?
No we do not offer refunds or exchanges on any items due to most of our products being handmade all sales are final
How can we get in contact with you
By clicking our links at the bottom of the page labeled contact us/get in touch
Are your products vegan and cruelty free?
Yes all of our items are vegan and 100% cruelty free
Do you offer customized products?
Yes we offer customization on almost all of our products you can leave the customization in the notes in contact us link
Can we substitute ingredients?
Yes just put the ingredients needed to be changed in the customization field, you can also message us directly through the contact us link
Where can we purchase your products aside from www.kirbysherbaldelights.com
You can purchase our products via
do you offer nut free items
yes we offer many items without nuts including items that may contain coconut in them if a product has a nut based ingredient in it and you would like to substitute it please message us or leave it in the notes at checkout in the contact us link
what type of hair type do your haircare products work for?
our haircare works for all hair types from type A-C
What do we do if a package has not arrived?
First you check your tracking numbers which are sent out with EVERY order second you contact USPS and file a claim third you notify us of the issue. Once the orders are shipped we have no control over them all orders are insured and in the hands of USPS once shipped any issues should be referred to them. once an item is shipped a tracking number is attached and in the hands of Usps you must file a claim with them.
How do I place an order?
Choose item/s place them in your cart click checkout a page should pop up, go to the contact us Page then provide the product/s and subtotal and any customizations, payments process through square app payment.